Service scheduling software
- What that travel time would invoice
- $41,081.04
- Jobs the team completes a day
- 31.200000000000003
- Jobs a month
- 655.2
Every figure printed on this site is arithmetic on the worked example we publish: 6 technicians completing 5.2 jobs a day across 21 working days at an average invoice of $285, with 22% of the day spent travelling; 655 service calls a month of which 14% are rescheduled at 0.18 hours each by a dispatcher costing $32 an hour and 6% never happen; and 240 service agreements at 2 planned visits a year, 1.3 technician hours each at $58, charged at $145 a visit. Change any of those on a worksheet and the numbers change with them. Nothing here is a market statistic and nothing is quoted from a third party.
Service scheduling software is the category name, and the category is wide enough to be misleading. It covers products for booking a customer into a chair at two o'clock and products for sending a van to an address some time on Thursday, and those are not the same problem. This page is about the second one, and about the four things the software has to hold before any of the rest of it matters.
Open the Field service schedule Free to use. No account, no card, no trial clock.
The job, with a customer and an address attached
Sounds obvious and it is the thing spreadsheets get wrong first. A job that is a line of text on a day cannot be looked up by customer, cannot show you that this is the third visit to the same fault, and cannot tell the technician where to park. The address and the customer are part of the job, not a note beside it.
The assignment, which is a decision somebody made
Who is going matters as much as when. A board that shows a day full of jobs without technicians against them is a wish list, and the moment two people believe they are covering the same call the schedule has already failed. One name per job, visible to everybody, changeable in one action.
The status, so the office does not have to ring the van
Booked, on the way, on site, done, needs a return visit. Five states cover almost every service business and they are the difference between a dispatcher who can answer a customer and one who has to interrupt a technician to find out. The status is what makes the board readable at a glance.
The documents, kept with the job that produced them
The estimate that won the work, the work order signed on site, the invoice that followed. Keeping business records is a requirement in its own right, and the Internal Revenue Service is explicit about it, but the practical reason is smaller: the day somebody disputes a charge you want the paperwork and the schedule in the same place.
Dispatchzo Pro
Keeping the board, not just the answer
You have the number. Pro keeps the board it describes: every job, every technician, every window and every document the job produced.
- Download the finished sheet as a file
- Send it without the Dispatchzo line on it
- Save a sheet and reopen it next month
- Put your company name and logo on it
- Export every customer, job and document at once
- Jobs emailed to whoever is going to them
- Connect your own Stripe account and get paid online
- Connect your QuickBooks Online or Xero
$69per month, whole team
Start Dispatchzo Pro PricingDispatchzo Pro is $69 a month and renews automatically each month at $69 until you cancel. There is no minimum term, no per technician charge, and the price does not change on renewal.
What a dispatcher asks before running the Service scheduling software
Will it work for a business that also does quoted project work? Partly. Jobs with a date and an assigned technician are what the board is for. A three week installation is a project, and a project management tool will serve it better than a day board will.
Do technicians need the app? They need to see their day and mark a job done. That can be a phone, and if half your team will not use one then the board still works with the office updating status, it is just slower.
Can we start mid month? Yes. Put next week on it and leave this week where it is. Importing history first is the reason most boards never go live.
Will it fit your week? Ask us about Service scheduling software
Tell us how many technicians you dispatch and what the schedule lives in today.